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Michael Bokrosh, as stated on his website under “Menu > Interview”, should have remained as a “glass technician”, if that. Perhaps, just a person that opens the packages and has no client interaction at all.
Michael Bokrosh is the owner of BOKROSH STUDIO in Washington state who CLAIMS he is “the best” glass repair person, and even better than most of the glass artists themselves, that do hundreds of thousands of dollars worth of originals. He stated to me in part of a 45 minute conversation that the glass pieces used, adhesives and the hand polishing done by world renowned artists are cheap, low quality and when finished, not nearly what they should be and that he would, after receiving my sculpture, “up sell me” to do a coating for an additional charge that will make the sculpture what it should have been in the first place. (Well then why isn’t HE a world renowned glass artist???)
I had over a 45 minute phone conversation about a Dino Rosin piece of glass art that needed to be repaired. He claimed he had worked on ‘hundreds’ of this specific sculpture. In that conversation, I (obviously) asked for an estimated range of what it would cost for the repairs. He quoted between $400-$600 and that would INCLUDE return shipping back to me on the East Coast. He would send back the sculpture after he repaired it, sent pictures for my approval and he receives a payment only via PayPal or a check. So basically, he could keep your check and artwork and you have no recourse, ultimately.
I shipped it to him (at the cost of a small fortune) in hopes the sculpture would be back to its original condition.
After I received delivery notification via UPS, which is how I shipped it to him, I included a note to call me to confirm he received it and also confirm the estimated range was still accurate. (A phone call that I never received either.)
WELL... I call him the next day and he starts off saying that, “I never gave you an estimated range of a quote over the phone”.
Really, who sends a sculpture to someone for repair if you have NO idea what the range of repairs may be????? Really!
Furthermore, he then stated that it could take at least 4-5 months and that it could cost well over $1,000 or more for the repair. He suddenly claimed he had relocated his studio and had well over 400 glass pieces to unpack and had no idea where any repair pieces were as nothing was labeled. Ridiculous.
I then made contact with the artists studio overseas themselves who was able to repair it for €850 ($935). Why would someone elect a repair person over the artist himself when it’s his original piece of art and less to repair???!!!
In the meantime from hearing that, I contacted the art gallery I purchased the sculpture from and they provided a very reputable and regularly used company who has worked on many Dino Rosin’s pieces and their turnaround time is about 1-2 weeks and the cost no more than $100 ... and the Art Gallery personally vouched of their finished products that come
back looking like the original.
I contacted Michael Bokrosh and requested to have my sculpture shipped back to me and I will pay for the return shipping since I have confidence and affirmation this specific company works on these pieces. Michael’s response was, “Well first of all, I doubt anybody else can do the quality of work I do, but if that’s the case, why didn’t you do your due diligence in the first place and contact them instead of sending it to me?” With a response like that - great question. He is a SCAM artist, not a glass artist.
How you’re a small business owner and speak to a person like that completely baffles me.
I then offered to send a prepaid shipping label to him and have UPS pick it back up at his location, of which he declined and said, “I’ll get to it sometime this week” (it’s Monday FYI).
Two days later on Wednesday, I mailed a check to pay for the return shipping costs with a tracking number (thankfully) on a Wednesday to him, delivered that Saturday to the front desk received by a receptionist according to the confirmation (3 days later across country). I contacted him the following Wednesday (four days after the documented confirmation that it was delivered to his location) to confirm receipt of the check. He claimed he didn’t. Four hours later, he text stating he “just did” receive it and only goes to the bank on Friday’s and once the check clears he will send out the art sculpture Wednesday (one full week from confirming receipt of the check,and two weeks from when I mailed it with a tracking number) and therefore, I won’t receive my sculpture back until THE FOLLOWING WEEK, WITH NO WORK EVEN DONE AND HE’S HAD IT FOR OVER A MONTH. R I D I C U L O U S. AGAIN, A SCAM ARTIST NOT A GLASS ARTIST.
On Saturday, which is after three days of him “going to UPS” on Wednesday’s, I asked him for a tracking number for my records ... never responded from that point forward.
What a businessman.
Save your money, sanity and aggravation.
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