Daniel Lynton

Uncertain and Insecure Work Environment Employee and client turnover is out of control. Employee: 2010, 50%; 2011, 38%; 2012, 41%; 2013, 43%. Marketing client turnover (LW?s core service) consistently exceeded 95% 2010 - 2013. Clients cited lack of value for services rendered, inconsistency in work product, staff turnover, and customer service. Internally, employees and clients alike are blamed for the client turnover, though the only constant, given turnover, is the Founder and CEO. Not everyone can lead and there's no shame in being average. It is the lack of moral character being the real disappointment. Employees are lead to believe feedback is confidential, when it is openly analyzed and shared with others. There is a no fear mistake policy, though a written record is kept and mistakes are thrown back at employees when it suits. Feedback, often petty and lacking consistency, is most often given by email. If one attempts a conversation, they are brushed off with a, ?This matter is over,? comment. This makes for an uncertain and insecure environment.