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Completely Disorganized Management, Lacking in Communication
There is no transparency from management, and the leadership is completely out of touch with and not aware of the day-to-day problems and work their employees do. - HR is impossible to get ahold of, for any questions or concerns. Responses can take a few weeks to get, if at all. - Unenthusiastic working environment that claims to support an Open Door Communication Policy, but management appears to have little to no interest in actually working on their employee's concerns. Most concerns brought to leadership attention were either not acknowledged or dismissed without much consideration. - Making a sale is prioritized over customer and employee concerns. - There is no consistency across the company in terms of policies and information that is expected to be given to customers, so customers are not always given correct information and expectations the first time. Training is severely lacking, and employees are often left on their own to try and figure out what is expected of them. Most often, they have no clear idea of the protocols and how to effectively perform in the team. - Addressing customer issues often flounder, as employees may not always be equipped to support certain questions, so issues are passed back and forth between teams with limited ability to progress.
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