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No manager, higher ups do not care about you. At all. No manager at my store (they were fired and the scoopers were meant to take all of the shifts they were scheduled for the next two weeks then we were asked why nobody would take those shifts?) , only indirect/flimsy contact with higher-ups who do not work in the store, therefore cannot understand the issues. Weird surveillance via watching over us on security cameras. They do not honor your availability and do not care about suggestions, problems, or anything that goes on in the stores because they do not work there and do not understand the problems facing the employees. Understaffed, therefore you are overworked. An 8 hour shift scooping ice cream might sound easy but when it's your 6th in a row (as a part time employee...) it's stressful and difficult. They expect a lot out of you, but it's hard to want to do your best when your bosses straight up do not care about you!
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