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Professional apologizer for a company that made bad business choices and doesn't care about you
Do not get trapped in the contact center! Management plays favorites. The company infuriated the majority of the members by changing the name, changing the core system, changing the automated phone system and leaving no room for anything else to go wrong... like covid. With remote working, other departments aren't held accountable to reaching out to members (or being accessible at all) to assist them, in particular real estate, so you're constantly getting yelled at by members because they can't get ahold of anybody about their mortgage loans. Management made it very clear that numbers were more important than member assistance and your mental health... unless of course you are one of the favorites. A lot of employees who tried to apply to other positions were passed up because they didn't already know how to do the job... good luck growing in the company!
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