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Run, don't walk, from this sinking ship.
Clash of cultures from various company mergers, none of which were ever well-adopted. Every office has their own ways, and training when offered was rarely standardized. Failures seem to largely be rooted in an association management company that is being run by someone who only understands trade shows and tight margins. Good Association Management requires that most if not all of the workers have a bit of breathing room to provide proactive and innovative customer service solutions, rather than being wound so tight that they can barely do their own jobs and can hardly ever help the rest of their team
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