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Management structure, archaic systems. There's more managers than employees. "Too many chiefs, not enough indians" as they say. Flip flopping inhumane schedule, and software written in 1981 to handle the modern day task of dispatching. 27 keystrokes to put a driver in a car. Have fun with that. It's a shame because Tom tries his best but you can tell he has his hands tied. Probably the one asset they have that they either don't realize or care enough about is Grillo. He will snap and leave, and the business will fall.
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