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One bad apple, spoils the whole bunch.
The CEO hired his brother to run Team 2. He is abrasive, lacks communication skills (not detail oriented). The CEO (older brother) does seem to be on the same page as Team 2 lead (younger brother). *They have 2 nice (not great) benefits as listed above. However, these are not uncommon or remarkable, albeit I was very appreciative. They only give 2 weeks paid vacation per year and it must be accrued. One "benefit" that is something I've never seen nor heard of is, 3 days a year of sick leave. Yes, three, like 1,2,3, or 72 hours (technically 24 hrs, considering an 8hr work day)for sick leave!?! Speaking of an 8hr work day (which I'm all for, unless being paid OT), Team 2 leader (the little brother) had left work one day and I was still there. One of his clients called and needed to speak with him. I was new and did what I could but was told to let him handle this specific customer. I told her that I would get hold of him and one of us would call her back. He was on the subway so no connection but did call me back once he could 5-7 min later. He was curt on the phone, I told him that this customer stayed late at her office and even had one of their IT people stick around so we had a techie on that side. We, the little brother seemed pissed and told me to let the Client know that he was odf work for the evening and he'd call back the following day. That was horrible customer service but Oxer doesn't establish SLAs with the customers who they support. That is not good business practices but considering the lack of benefits, I'm not sure any employee would work after hours without Overtime. Keep in mind, these events and lack of proper management, is not being applied to Team 1 which is lead by the CEO (older brother).
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