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The company is a stepping-stone for senior management to advance
Severe IT issues. This company is about 10 years behind the competitors when it comes to online capabilities and "ease of use" for agents. Heck, the employees are all dealing with 3+ systems and they keep adding on new software without testing anything out for bugs prior to release. Management is incompetent and likes to flex their corporate muscles just to show they can. They keep losing people and don't replace anyone -- just keep piling on the work.
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