Exchange Solutions

At Exchange Solutions, we design, build and operate intelligent customer engagement programs that maximize profitability by identifying and closing high-value ?behavior gaps? (the valuable behaviors customers not currently performing). We do so by engaging each customer with a choice of individualized, economically rational incentives to drive that behavior change. Our cloud-based platform can be customized to each client?s needs and allows our clients to get to market quickly in all channels. Our proprietary approach and in-market experience help us deliver quicker results and better ROI than traditional engagement or loyalty programs. From our locations in Boston and Toronto, we have been working with leading retail and e-commerce companies, financial institutions and online businesses to create sustainable and profitable communities of customers, one customer at a time, since 1996.