TrustYou

TrustYou was founded in 2008 by Benjamin Jost and Jakob Riegger, both of whom were tired of trying to find the perfect hotel while traveling. The two knew there must be a better way to understand hotel reviews. As they began building TrustYou’s SaaS platform, they quickly found that hotels were interested in this information, and TrustYou Analytics was born. The company has now grown to over 150 employees from 25 different countries, and the product offerings have expanded as well! Our products are used by suppliers – hotels, accommodations, restaurants – for reputation management purposes and by intermediaries – OTAs, meta-search, destination marketers – to help travelers purchase wisely. We enable hotels and destinations to provide travelers with better services and enhanced offerings by monitoring, surveying and acting on trusted feedback of their guests, and we help intermediaries to improve travelers’ search-shop-buy experiences by providing structured data like Meta-Reviews. Mission: TrustYou, the world’s largest guest feedback platform, is on a mission to improve the travel experience. The company works with hotels, destinations, and travel websites to make that happen. We analyze hundreds of millions of travel reviews scattered across a vast, fragmented market and transforms this content into actionable insights and data visualizations for 500,000 hotels. This enables travel sites to improve the trip planning process and hotels to offer the best experience to their guests.