The Northridge Group

The Northridge Group is a management consulting firm specializing in Customer Experience solutions, Quality Monitoring services and Business Transformation initiatives, utilizing advanced data analytics and business process redesign to deliver results. Northridge provides professional services for the Fortune 200 in healthcare, telecom, financial services, travel, and transportation, as well as key government agencies. Mission: We push boundaries and encourage innovation, without losing sight of organizational realities and limitations. The result is pragmatic solutions that can be implemented to drive measurable and sustainable improvements in profitability and productivity. For us, an additional measure of success is ensuring that our clients have the means to sustain the outcomes of our engagement long after we are gone. As such, collaboration and knowledge transfer is key to our engagement delivery process.