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Janet Jones

United States
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Education
  • 09/1993 to 06/1997
    : Archbishop Prendergast High School
    : Diploma
    : www.prendie.com
    : United States
    : Drexel Hill, PA
Career History
  • 07/2013 to 12/2099
    : Online Reputation Management Consultant
    : http://www.brand.com/
    : United States
    : Philadelphia
    : I assist individuals and businesses in finding Online Reputation Management Services through the plethora of offerings provided by Brand.com.
  • 08/2012 to 07/2013
    : Team Lead/ Licensed Health Telesales Agent
    : www.corporatecallcenter.com
    : United States
    : Blue Bell
    : As a licensed telesales agent for HCSC, the parent company of Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma and Texas, I spoke primarily with Medicare beneficiaries about Medicare Advantage, Medicare Supplement and Medicare Prescription Drug Plans. I am a licensed Health & Accident agent in Pennsylvania as well as the four states mentioned above and took inbound calls from prospects looking to enroll into available plans as well as made outbound calls to prospects who requested follow up from a licensed agent. I assisted customers in all Medicare-related inquiries, educated them about how Medicare works, advised them of plan options and enrollment periods as well as helped prospects make an educated and informed decision on their health care choices. I quoted rates for customers, assisted in filling out online and paper applications, referred them to Medicare, Social Security and applicable state SHIP programs for assistance with Medicare costs and provided excellent customer service to existing members who called in to change supplement plans.
  • 05/2009 to 06/2011
    : Call Center Manager/ Admissions Team Lead
    : www.learningbygrace.org
    : United States
    : Philadelphia
    : As a Call Center Manager/ Admissions Team Lead I was responsible for overseeing a call center of 10 employees for a company that provides six distinct online learning environments with Kindergarten through 12th grade curriculum. My voice is currently being used as the “voice of Learning By Grace” on the company answering machine and phone system greetings. I supervised Admission Representatives ensuring that they helped newly enrolled families in setting up their accounts and making a smooth transition into an online learning environment and Customer Service Representatives as they helped existing customers maintain current accounts. I ensured that calls were not only handled in a courteous and professional manner, but that customer issues were resolved promptly and thoroughly. I handled all escalated calls and issues, monitored phone calls and online chats to ensure representatives were following company procedure, completed monthly and quarterly reports to outline employee performance and solely processed all refunds and check requests. In addition, I also posted check payments to customer accounts and filled in since February 2010 as Registrar processing official transcripts, transcript evaluations and portfolios for former and current students.
  • 08/2008 to 12/2099
    : Production Assistant
    : not defined
    : United States
    : Philadelphia
    : As an Independent Contractor / Production Assistant I am responsible for assisting the Lead Production Manager in all musical recording duties including sound/voice level checking, appointment setting, pre-production and post-production recording. My duties require that I utilize the music recording and production software Fruity Loops 10 and Mixcraft 5.2 as Corel PaintShop Pro in order to assist artists with not only their recording but “packaging” as well. I am highly skilled in maintaining a comfortable yet professional environment conducive to allowing an artist’s creativity and productivity to successfully flow.
  • 06/2008 to 05/2009
    : "Dual Skilled" Customer Service Inquiry/ Internet Representative
    : www.yellowbook.com
    : United States
    : King Of Prussia
    : As a dual skilled Inquiry/Internet Representative I handled inbound calls about small business advertising in print and online for account holders across the US. My duties included submitting and updating customer requests for changes in their advertising, making artwork changes for sales reps, and taking payments from customers who were billed monthly or quarterly for print and internet advertising. After 6 months I was awarded the Top Performer Award in my department for December 2008 and once again in February 2009. I excelled in assisting customers in both a thorough and timely fashion which allowed me to take more calls per shift, adding to company productivity.
  • 08/2006 to 06/2008
    : Senior Admissions Representative/ Student Services Representative
    : www.learningbygrace.org
    : United States
    : Philadelphia
    : As an Admissions Counselor and Student Services Representative I successfully enrolled families into one of six online learning environments with Kindergarten through 12th grade curriculum and followed through with them to assist in managing their accounts and experiences within their first 60 days of attending. I was thorough and efficient in managing all aspects of a student’s enrollment, including transcript requests, verifications of enrollment and maintaining payments, student files and health forms. I also inherited several duties that were passed on after several internal changes occurred at the company, which included: assisting with the home school co-op program, filling in as temporary Call Center and Admissions Team Leader, and temporarily acting as the Ministry Grant Co-coordinator. I excelled in assisting with the office's growth and expansion as well as maintaining student records and follow up information for potential clientele.
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