Phil Defronzo

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11/02/2020 @ 03:53 pm

Highly advise you to not work for this company Horrible company! I was with this company for over a year and getting my loans closed on time was a constant battle. Processors loved to say.. "Let's just push the closing." In the end I was literally processing my files on my own. During my time there we went through 4 different processors because the company could not retain them. If that wasn't bad enough, getting a hold of them was near impossible. Underwriters would almost never email you back and if they did it was full of attitude and an unwillingness to help in the slightest. The underwriters would work against you and apply conditions to loans that were unnecessary. If that wasn't enough, they have not one but 2 quality control processes that add at least 3-5 days to the process. This is after the loan has final approval from the UW. There was very, very little support from upper management . If you were lucky enough to get them on the phone or to respond to your email, they had no idea how to fix the issue. I had better luck googling them. Closing costs are waaayyy over inflated. It was common for them to be 3-5k over what the client needed to bring to closing. What was worse is that they go off of these overly inflated numbers and would not make the adjustments once you got actual title costs so if your client was running over on their cash to close... too bad, so sad.. you just lost a deal because Norcom doesn't know how the business works. At the time I was told that every company is this way so I stayed around for their insanity that they call a business. Since switching companies, I now know better and will say a little prayer for anyone that decides to go with this company.

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