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Jeremy Hutchins

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2020-11-02 16:18:49

A Deep Circle of Hell
they downsized the office and now Portland Customer Care Team has NO OFFICE to come to for work. They claim to be working to improve their carbon footprint, but in my opinion its probably because the product they're peddling is crap and folks are finally catching on. It's pretty crappy to not provide your employees with an office to work at. Poorly organized product releases. hardware and software updates seem to be released BEFORE the technical support team even has the support articles in place to support/service/troubleshoot the equipment. Care Advisors are constantly in a situation where a new "software error" severely inhibits the business owners who RELY on the software to run their business. In these instances, Customer Care Advisors are used as cannon fodder to take the brunt of business owner's frustrations. There is never an immediate resolution.This happens in some form or fashion every single month. Sometimes multiple errors in one month. Often the issues take weeks to months to resolve. In my experience the sales team is prone to lies of omission, misleading customers into signing on the dotted line. Customers find that they are in binding contracts and are unable to exit without paying 'early termination fees' equivalent to the remainder of their contracts, often upwards of $400 or more. These practices are deceptive and sleazy. Salesmen can do as they please, starting fires as long as they get the sale. The Customer Care team is then tasked with putting out the fires. Middle management has a tendency to belittle and disrespect customer care agents. No consequences for these behaviors. They are passive aggressive and devoid of empathy. Poor opportunity for advancement


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  • N/A
    : Golf Manhattan
    : Owner / GM
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