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Company continuing to go downhill
No training what so ever. My first week was spent researching the client I was managing- for 5 solid days. In my opinion the first week should be spent training on company SOP and Ordering System. No training on SOPs yet Management expected you to follow them and were reprimanded if they weren't followed. No training on the order processing system. You were thrown into a company and position with no help and expected to figure out a way to succeed. Quotas are set yet are completely unrealistic. Client will directly tell Management their budget for the year and also provide years past spending and Management sets your quota for double the Client's budget. Completely setting you up for failure. Unfortunately most employees and management are disrespectful to each other making it a very hostile and uncomfortable work environment. Not all employees but majority of the company. Sales Support is not held accountable for their mistakes. If a Sales Support Rep makes an error the Account Manager is somehow reprimanded for it, even though they are not the Support Reps manager. Mistakes happen and an individual will not learn from it if they are never held accountable (respectfully) and then taught the correct way to handle the situation.
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