Jeannine Vanian

Revolving Door Client Services Let me clarify first. I was a short timer, I bailed out before the ink on my offer letter dried up. Many reasons for that: 1. The client services ?management? had "some" idea of what needed to be done, but had no idea on how to improve the process. This company has monolithic, stone age policies, procedures and workflow, unfortunately the supervisor ended up being just a cry wolf, escalating things without taking the time to think. 2. I was shown a process that had a document worth the pages of an entire notebook and about 60-70 steps in that, fortunately having worked in another similar firm I knew there was no thought put in how things "should" be done. 3. The firm had gone through an accounting system transition and that hadn't gone well, people doing the work were left with cleaning up the mess while the senior management enjoyed vacations and conferences. The Senior managers were there to take control of the situation and really understand and work through the problem, but pass it off to the team to deal with it, in fact, they tried to avoid the problem by pretending to be in other important meetings when there were serious issues going on, they were Nuuk only looking for an update on if the thing was fixed. 4. I had a one on one meeting with the management chain and right away I knew talking to them that I had made a bad choice, this place was not for me. They were proud of the fact that the company had such a complex process, they almost flaunted the number of pages of the documents and how someone had spent a month writing it. Dude, focus on making it simpler and better and not be proud of the mess, I think that's Management 101, but I don't think anybody gets that there, not certainly the people I met in my brief tenure, I decided to bail out right then and there, within a couple of days I put down my papers and moved on to something better. It still gives me nightmares and I pity people who are actually struggling there, that's one reason turnover is so high in the Operations group, its a revolving door.